Managing logins

Overview

In order to create a Redivis account, you must authenticate through your academic institution, through any Google account, or via passwordless login. Over 2,500 academic institutions from around the world are currently supported, with more being added regularly.

Redivis will request some basic information when you authenticate, such as your name, email, and any relevant affiliations; it will not have access to any other information through your Google or institutional account.

Adding emails / authentications to your account

It is strongly encouraged that each individual has only one Redivis account, and that your identity on Redivis map to your real-world identity. However, it is common that you might have multiple emails that you want to associate with your Redivis account: personal email, university email, visiting-scholar university email.

In order to add an email to your account, navigate to the settings page of your workspace, and click Add authentication in the "Authentications" tab. A new browser window will open requesting the relevant credentials, after which this new email will be associated with your account.

If you lose access to all of emails associated with your account, you will no longer be able to log in to Redivis.

For this reason, it is strongly encouraged that you add a personal email to your account. This way, if you ever lose access to your institutional email, you will still be able to log in to your Redivis account (though you may not have access to certain datasets that required your previous institutional affiliation - see below).

Logins and organization membership

When you join an organization, your membership in that organization will be associated with a particular login. In order to work with that organization's restricted data, you must have recently authenticated with the login associated with your membership. If you sign in to Redivis using a different login (for example, you signed in with your personal email, while your membership is associated with you academic institution's credentials), you'll be prompted to re-authenticate with the relevant login before you can work with restricted data.

If you lose access to the login originally associated with your membership — for example, if you change institutions — you can request that your membership be updated to associate it with a new login. An administrator of the organization will then need to approve this request before access through your membership will be restored.

Merging accounts

If you have more than one Redivis account, we strongly encourage you to merge them. In order to merge multiple accounts, you should perform the following steps:

1. Identify which account should be your "primary" Redivis account once the process is complete.

2. Log in to your non-primary account.

3. Transfer ownership of all datasets, workflows, and studies to your primary account. Alternatively, you can delete any datasets, workflows, and/or studies that are no longer relevant.

4. Delete the non-primary account by clicking "Delete account" within your workspace settings. WARNING: This action cannot be undone.

5. Log in to your primary account, and add the authentication(s) that were previously associated with your non-primary account to your primary account.